Have a question about WestJet Rewards? You can see details about the program (including terms and conditions) at westjet.com/rewards or get answers to frequently asked questions right here. To request credit for flights flown, please sign in and complete the retroactive credit request form found within the Rewards tab.
For the following types of inquiries, please contact us at 1-888-937-8538 (1-888-WESTJET):
- To add a WestJet ID to an upcoming flight booking
- To redeem companion flights or seat selection vouchers
- To redeem WestJet dollars for flights originating from cities outside Canada
- All other general inquiries
For additional assistance with your WestJet Rewards account, please contact us via email at firstname.lastname@example.org. Please allow up to 30 business days to process your email request.
To best assist you, please help us by providing the following information with your email enquiry:
- First and last name
- 9-digit WestJet ID
- Phone number and email address where you can be reached
For questions concerning your WestJet RBC® MasterCard‡, please contact RBC at 1-800 ROYAL 1-2 (1-800-769-2512).