Contact us

For assistance with the following, please contact us at 1-888-937-8538 (1-888-WESTJET):
For additional assistance with your account, please contact us via email at accounthelp@westjet.com. Please allow up to 30 business days to process your request.
To best assist you, please help us by providing the following information with your email inquiry:
  • Manage WestJet flight or vacation bookings
  • Redeem advance seat selection vouchers
  • Redeem WestJet dollars for WestJet Vacations packages or for flights originating from outside Canada

Contact us

Help us, help you. Please have a look at the contact options below to see which best fits your situation. Your questions are important to us.
Email us
Please complete the form below for help with the following:
  • Rewards information
  • Account/profile assistance
  • Consolidate multiple accounts
  • Missing rewards
  • WestJet RBC Mastercard
  • Promotions
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If you have questions or require assistance, please call 1-844-280-0190.
All new requests for missing rewards must be submitted using this form.
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Bookings and redemptions
For assistance with the following, please contact us at 1-888-937-8538 (1-888-WESTJET):
  • Manage WestJet flight or vacation bookings
  • Redeem advance seat selection vouchers
  • Redeem WestJet dollars for WestJet Vacations packages or for flights originating from outside Canada